- Outlook Mac 2013 App Setup
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- Outlook Mac 2013 App Installer
People can use Dynamics 365 App for Outlook to tap the power of Dynamics 365 apps while using Outlook on the desktop or web. For example, view information about email or appointment recipients, or link an Outlook email or appointment to a Dynamics 365 apps record such as an opportunity, account, or case. To learn more about what Dynamics 365 App for Outlook offers, see the Dynamics 365 App for Outlook User's Guide.
Important
Dynamics 365 App for Outlook isn’t the same thing as Dynamics 365 for Outlook. As of the December 2016 Update for Dynamics 365 (online and on-premises), Dynamics 365 App for Outlook paired with server-side synchronization is the preferred way to integrate Dynamics 365 apps with Outlook. Note that tracking activities is not supported when Dynamics 365 App for Outlook and Dynamics 365 for Outlook are used together by the same user. For information on the Dynamics 365 for Outlook add-in, see the Dynamics 365 for Outlook User’s Guide.
Delegated users cannot use Dynamics 365 App for Outlook to track emails. We suggest using folder-level tracking or automatic tracking for delegated users.
Outlook 2013 Download free download - Internet Download Manager, Download App, PDF Download, and many more programs.
- Office 2013 include applications such as Word, Excel, PowerPoint, and Outlook. They’re available as a one-time purchase for use on a single PC. Microsoft 365 plans include premium versions of these applications plus other services that are enabled over the Internet, including online storage with OneDrive and Skype minutes for home use.
- Sep 22, 2020 the Outlook apps on iOS have been excellent for years now. I also like the iOS version, I prefer it over the Gmail app which seems to be more battery hungry. With that said, I use the built-in.
- Replied on January 29, 2013 No one knows when Office for Mac 2013 or 2014 will be available. Typically the mac version comes 1 year or so after the windows version and it is numbered as such (Windows Office 2010, Mac Office 2011).
There are two ways to install Microsoft Office: using a Windows Installer (MSI) version or a Click-to-Run (C2R) version of Office. You might have issues accessing Microsoft Dynamics 365 apps in the Add-ins area of Outlook if you don't have the necessary updates for your installation version. For more information, see Issue when trying to access Dynamics 365 apps within the Add-ins area of Outlook.
Comparing Dynamics 365 App for Outlook with Dynamics 365 for Outlook
The following table compares Dynamics 365 App for Outlook features with Dynamics 365 for Outlook (also known as the Outlook client or add-in) as of the December 2016 Update for Dynamics 365 (online and on-premises).
Feature | Dynamics 365 App for Outlook | Dynamics 365 for Outlook |
Track and set regarding for email | Yes | Yes |
Track and set regarding for appointments | Yes | Yes |
Track and set regarding for contacts | Yes | Yes |
Track and set regarding for tasks | No | Yes |
One click set regarding | Yes | No |
Shows recipients' summary | Yes | No |
Shows the regarding record summary in the email/appointment | Yes | No |
Works with Outlook on the web | Yes | No |
Works with Outlook desktop | Yes | Yes |
Works with Outlook for the Mac | Yes | No |
Works with phones | Yes | No |
Open and create Dynamics 365 apps record directly | Yes | Yes |
Apply custom forms and business logic | Yes | Yes |
Work offline | No | Yes |
Apply email templates | Yes | Yes |
Apply sales literature | Yes | Yes |
Apply knowledge articles | Yes | Yes |
Ability to monitor emails after sending | Yes | No |
Sort, filter, format, group, and categorize views | No | Yes |
Create Word mail-merge documents | No | Yes |
Requirements
The following are required to use Dynamics 365 App for Outlook:
- Dynamics CRM Online 2016 Update, or December 2016 Update for Dynamics 365 (online and on-premises)
- Synchronization of incoming email through server-side synchronization. More information:Set up server-side synchronization of email, appointments, contacts, and tasks
- Required privileges as described below
Note
Supported configurations and requirements for Dynamics 365 features are listed throughout our documentation. Specific configurations not documented should be considered unsupported.
Required privileges
Dynamics 365 apps provides access to Dynamics 365 App for Outlook through the Use Dynamics 365 App for Outlook privilege. If a user doesn’t have this privilege, they’ll receive the following error:
“You haven't been authorized to use this app. Check with your system administrator to update your settings.”
Users must also have read/write privileges for the following entities.
Business Management tab:
- Mailbox
Customization tab:
- Entity
- Field
- Relationship
- System Application Metadata
- System Form
- User Application Metadata
- View
Set the privileges for a security role
- Go to Settings > Security.
- Click Security Roles.
- Choose a security role, and then click the Business Management tab.
- In the Entity section, review the Mailbox privileges settings. The security role should have User or higher settings.
- In the Privacy Related Privileges section, verify that Use Dynamics 365 App for Outlook is set to Organization. If not, click Use Dynamics 365 App for Outlook.
Supported configurations with Microsoft Exchange
![Mac Mac](/uploads/1/3/4/1/134140731/476734232.png)
As of the December 2016 Update for Dynamics 365 (online and on-premises) you can use the app with any combination of Customer Engagement or Customer Engagement (on-premises) and Exchange Online or Exchange Server (on-premises), including hybrid configurations. This means you can use Dynamics 365 App for Outlook in any of the following configurations:
Customer Engagement | Exchange Online |
Customer Engagement | Exchange Server (on-premises), version 15.0.1236.3.32 (Cumulative Update 14 for Exchange Server 2013) or greater |
Customer Engagement (on-premises) | Exchange Server (on-premises), version 15.0.1236.3.32 (Cumulative Update 14 for Exchange Server 2013) or greater |
Customer Engagement (on-premises) | Exchange Online |
Note
If you use Customer Engagement (on-premises), you'll need to authenticate with IFD authentication as described below.
Supported browsers for Outlook on the web
You can use Dynamics 365 App for Outlook with Outlook on the web on the following browsers:
- Internet Explorer 11, or Microsoft EdgeThe following configuration is supported:
- Protected Mode is enabled for Internet security zone. To enable Protected Mode: in IE 11, go to Tools > Internet options > Security tab > Internet.
- Protected Mode is enabled for Local intranet security zone. To enable Protected Mode: in IE 11, go to Tools > Internet options > Security tab > Local Internet.
- Your Dynamics 365 URL is in the Local intranet security zone list of trusted websites. In IE 11, go to Tools > Internet options > Security tab > Local intranet > Sites > Advanced.
- Google Chrome (latest version) on Windows
- Firefox (latest version) on Windows
- Apple Safari (version 9 or version 10) on Mac or on OSX
Supported operating systems for Outlook on the desktop
You can use Dynamics 365 App for Outlook on these versions of Outlook for the desktop:
- Outlook 2013 and Outlook 2016.
- Outlook for Mac.
Exchange Server version 15.0.1236.3.32 (Cumulative Update 14 for Exchange Server 2013) or greater is required.
Supported mobile devices
You can use Dynamics 365 App for Outlook with Outlook on the web in the mobile browser on any of the following phones and operating systems:
- Apple iPhone devices running iOS version 8, 9, or 10.
- Android phones running Android 4.4 (KitKat) or 5.0 (Lollipop), 6 (Marshmallow), or 7 (Nougat).
- Windows Phone devices running Windows 8.1 or Windows 10.
Supported clients per feature
The Dynamics 365 App for Outlook features supported depend on the client you're running. The following table summarizes which features are supported for each client/configuration of Customer Engagement and Exchange.
(1) Outlook on the web supports Internet Explorer 10, Internet Explorer 11, Microsoft Edge, Safari 9, Safari 10, Firefox, and Chrome.
(2) Mobile Outlook on the web supports Windows 8.1, Windows 10, iOS 8, iOS 9, iOS 10, Android KitKat (4.4), Android Lollipop, Android Marshmallow, and Android Nougat.
(3) Tracking email in compose mode and tracking appointments requires Exchange Server 2013 CU14 or Exchange Server 2016.
(4) Tracking contacts is supported only on Exchange Server2016 CU3 and Outlook 2016 16.0.6741.1000 and later.
(5) Adding email templates, Knowledge Management articles, and sales literature is not supported in Mobile Outlook on the web.
(6) Supported only on Outlook 2016 16.0.7426.1049 and later.
(7) Supported only on 16.0.6741.1000 and later.
(8) Supported on iPhones 6S or higher, with iOS 8 or higher.
Supported servers
The server requirements for using Office Add-ins are Exchange Server 2013, Exchange Server 2016, or Exchange Online.
Supported languages
Dynamics 365 App for Outlook supports the following languages:
Bulgarian (Bulgaria) - 1026 | Hindi (India) - 1081 | Portuguese (Portugal) - 2070 |
Chinese (People's Republic of China) - 2052 | Hungarian - 1038 | Romanian - 1048 |
Chinese (Taiwan) - 1028 | Indonesian - 1057 | Russian - 1049 |
Croatian (Croatia) - 1050 | Italian - 1040 | Serbian - 2074 |
Czech (Czech Republic) - 1029 | Japanese - 1041 | Slovak - 1051 |
Danish - 1030 | Kazakh - 1087 | Slovenian - 1060 |
Dutch - 1043 | Korean - 1042 | Spanish - 3082 |
English - 1033 | Latvian - 1062 | Swedish - 1053 |
Estonian - 1061 | Lithuanian - 1063 | Thai - 1054 |
Finnish - 1035 | Malaysian - 1086 | Turkish - 1055 |
French - 1036 | Norwegian - 1044 | Ukrainian - 1058 |
German - 1031 | Polish - 1045 | Vietnamese - 1066 |
Greek - 1032 | Portuguese (Brazil) - 1046 |
Deploy Dynamics 365 App for Outlook
Outlook Mac 2013 App Setup
After setting up server-side synchronization and setting the required privileges, you can push Dynamics 365 App for Outlook to some or all users, or you can have users install it themselves as needed.
Note
If you're on Dynamics 365 (on-premises), see the section below: To deploy to Dynamics 365 apps (on-premises) users
To push the app to users
- Make sure that you have the System Administrator or System Customizer security role or equivalent permissions.Check your security role
- Follow the steps in View your user profile.
- Don’t have the correct permissions? Contact your system administrator.
- Go to Settings > Dynamics 365 App for Outlook.
- In the Getting Started with Dynamics 365 App for Outlook screen, under Add for Eligible Users (you may have to click Settings if you’re opening this screen for the second or subsequent time), select the Automatically add the app to Outlook check box if you want to have users get the app automatically. If a user has the required privileges and email is synchronized through server-side synchronization, you won’t have to do anything more to push the app to them. For example, if you add the required privileges to the Salesperson role, and then assign this role to a new user, they’ll automatically get the app.
- Do one of the following:
- To push the app to all eligible users, click Add App for All Eligible Users.
- To push the app to certain users, select those users in the list, and then click Add App to Outlook.
TipIf the list shows that a user is pending or hasn’t been added, you can click the Learn more link next to the user to find more information about status. - When you’re done, click Save.
To have users install the app themselves
- Users click the Settings button , and then click Apps for Dynamics 365 apps.
- In the Apps for Dynamics 365 apps screen, under Dynamics 365 App for Outlook, users click Add app to Outlook.
Note
Users can also disable or remove the add-in themselves, if needed. For more information, see the Dynamics 365 App for Outlook User Guide.
To deploy to Dynamics 365 for Customer Engagement (on-premises) apps users
If you're using Dynamics 365 for Customer Engagement (on-premises) apps, configure your apps server for Internet-facing deployment. See Configure IFD for Microsoft Dynamics 365.
To deploy to Dynamics 365 apps (on-premises) users
Follow these steps if you're using Dynamics 365 apps (on-premises).
- Configure your Dynamics 365 apps server for Internet-facing deployment. See Configure IFD for Microsoft Dynamics 365 apps.
- If you are using Dynamics 365 apps (on-premises), you need to enable OAuth on the Dynamics server, and register the Dynamics 365 App for Outlook with ADFS. You also need to make sure that OAuth us enabled for Exchange. See Configure Windows Server 2012 R2 for Dynamics 365 apps that use OAuth.
Troubleshooting installation problems
If you or your users have trouble installing Dynamics 365 App for Outlook, it may be because their Exchange mailbox is currently linked to another Customer Engagement organization. An Exchange mailbox (email address) can only synchronize appointments, contacts, and tasks with one organization, and a user that belongs to that organization can only synchronize appointments, contacts, and tasks with one Exchange mailbox. You can overwrite the setting stored in Exchange if you want to change the primary synchronizing organization. For more information, see this KB article.
If your organization is using a custom EWS URL on your Exchange Online configuration (in place of the default https://outlook.office365.com), Dynamics 365 App for Outlook is not supported.You will receive the message Sorry, something went wrong. Please try again, or restart the application. Error code: Error_Message_0x80070000 when you use Dynamics 365 App for Outlook in Outlook Desktop and Outlook Web Access.
Explore the User Guide and train your users
To learn how to use Dynamics 365 App for Outlook, see the Dynamics 365 App for Outlook User Guide.
See Also
Read more details about supported clients in this blog: Dynamics 365 App for Outlook Support Matrix
Set up server-side synchronization of email, appointments, contacts, and tasks
Add users, licenses, and security roles
Add interoperation features to Microsoft Dynamics 365 apps
-->Set up server-side synchronization of email, appointments, contacts, and tasks
Add users, licenses, and security roles
Add interoperation features to Microsoft Dynamics 365 apps
Original KB number: 3077398
Symptoms
Outlook Mac 2013 App Developer
When synchronization issues occur in Microsoft Outlook 2013 or Outlook 2010, you may experience one or more of the following symptoms.
- Symptom 1You see differences or mismatches between the messages that you receive in Outlook compared to those that you receive in Outlook Web App (OWA).
- Symptom 2You experience an issue in Outlook, but that issue doesn't occur when cached mode is disabled.
- Symptom 3You occasionally receive error messages when you synchronize your Offline Folder OST file (.ost) in Outlook with your mailbox on a server that's running Exchange Server.
- Symptom 4You notice that some items such as email messages, appointments, contacts, tasks, journal entries, and notes are missing from your OST file or from your mailbox after you synchronize your OST file and your mailbox.
Cause
The reason for these symptoms and other problems in synchronizing might be a corrupted OST file.
Resolution
If there's an issue with a specific folder, you can resynchronize the folder in Outlook 2013 or Outlook 2010. Follow these steps:
- Right-click the folder, and then click Properties.
- Click Clear Offline Items > OK.
- On the Outlook ribbon, click the Send/Receive tab.
- Click Update Folder.
If this method doesn't resolve the issue, we recommend that you rebuild the OST file. That is, delete the OST file, and then let Outlook create a new OST file and download the information again from Exchange Server. To do this, follow these steps.
Outlook Mac 2013 App Mac
How to rebuild the OST file
- Locate the following folder in Windows 8, Windows 7, or Windows Vista:C:Users <username>AppDataLocalMicrosoftOutlook
- If the folder isn't displayed, unhide the folder:
- On the View menu, click Options.
- Click the View tab, select the Show hidden files and folders check box, and then clear the Hide extensions for known file types check box. Click OK.
- Rename any OST files by changing the OST file extension to .old. If the OST file name extensions aren't displayed, make sure that you clear the Hide extensions for known file types check box, as described in step 2.NoteIf you receive a File is in use error message, press Ctrl+Alt+Delete, and then click Task Manager. Click the Processes tab, and verify that Outlook.exe and Winword.exe aren't displayed in the list of processes. If these processes appear in the list, select each file, and then click End Process.
- After you rename the OST file, start Outlook. You'll receive a Preparing for first use message. Wait for the mailbox to synchronize. The time that this process takes will vary, depending on the size of the mailbox.
- After the mailbox is synchronized, test to see whether the issue still occurs. If it still occurs, the OST file isn't the cause of the issue.
Important
There's an exception to this conclusion: when you have local data that's not present on the server. In that situation, we recommend that you follow these steps:
Outlook 2013 Desktop App
- Export the data to an Outlook Data File (.pst), and then delete the OST file.
- Let the server data download again, and then import the .pst file data by using the Do not import duplicates option. To access this option, click File, and then click the Open & Export option in Outlook 2013 or the Open option in Outlook 2010.
Did this fix the problem?
Outlook Mac 2013 App Installer
- Check whether the problem is fixed. If the problem isn't fixed, contact support.